788win Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") sets out the practices of 788win ("788win", "we", "us", "our") with respect to the collection, use, storage, disclosure, and protection of personal information provided by or collected from users ("User", "you", "your") of the 788win platform, accessible at 788win.biz, including all associated subdomains, mobile interfaces, and services offered through the platform.

788win is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. By accessing the 788win platform, creating an account, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read alongside the 788win Terms and Conditions and Responsible Gaming Policy, both of which form part of the complete agreement governing your use of the platform.

2. Data Controller Identity

For the purposes of this Policy, 788win acts as the data controller in respect of personal data collected from users of the platform. 788win is an online gaming brand operating under international licensing. Enquiries relating to data protection may be directed to our support team at [email protected]. Please include "Privacy Enquiry" in your subject line so that data-related queries can be routed appropriately.

3. Personal Data We Collect

3.1 Registration Data

When you create a 788win account, we collect the information you provide during registration, which may include: full name, date of birth, Pakistani mobile number, email address, preferred username, and account password (stored in hashed, non-reversible form).

3.2 Identity Verification Data (KYC)

As part of our Know Your Customer (KYC) obligations, we collect copies of identity documents including your Computerised National Identity Card (CNIC) and any supporting documentation required to verify your identity and age. This data is collected and processed as a legal obligation and for the prevention of fraud and financial crime.

3.3 Financial Data

We collect details necessary to process deposits and withdrawals, including the names of payment methods used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), transaction reference numbers, deposit and withdrawal amounts, and associated timestamps. 788win does not store complete payment credentials such as full bank account numbers in a form accessible to platform staff.

3.4 Transactional and Betting Data

We maintain records of all bets placed, games played, amounts wagered, winnings received, and associated sporting events or casino games. This data is used for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring purposes.

3.5 Technical and Usage Data

We automatically collect technical information when you access the platform, including: IP address, device type and identifiers, operating system, browser type and version, pages visited, session duration, referring URL, and approximate geographic location derived from IP address. This data is collected via server logs and analytics tools.

3.6 Communications Data

If you contact 788win via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution provided. This data is used for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

788win collects personal data through the following means:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, play a casino game, or contact our support team.
• Automatically: through server logs, cookies, and analytics tools when you access and navigate the platform.
• From payment processors: confirmation data related to transactions processed via JazzCash, Easypaisa, and banking partners.
• From identity verification services: confirmation of identity document authenticity from third-party KYC verification providers where used.

5. Purposes and Legal Bases for Processing

788win processes your personal data for the following purposes:

• Account management: to create, maintain, and operate your 788win account — necessary for the performance of our contract with you.
• KYC and age verification: to comply with legal obligations relating to identity verification and prevention of underage gambling.
• Payment processing: to facilitate deposits and withdrawals in PKR via your chosen payment method — necessary for contract performance.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, and platform abuse — justified by our legitimate interests and legal obligations.
• Responsible gaming: to monitor betting patterns for signs of problem gambling and to apply or enforce responsible gaming tools — justified by our legitimate interests and legal obligations.
• Customer support: to respond to enquiries, resolve disputes, and maintain support records — necessary for contract performance and legitimate interests.
• Platform improvement: to analyse usage patterns and improve the functionality and user experience of the 788win platform — justified by our legitimate interests.
• Marketing communications: to send promotional offers and platform updates to users who have provided consent, where applicable — based on consent, which may be withdrawn at any time.

6. Sharing of Personal Data

788win does not sell your personal data to third parties. We may share personal data with the following categories of recipients where necessary for the purposes described in this Policy:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, solely for the purpose of processing your transactions.
• KYC verification providers: third-party identity verification services used to authenticate CNIC documents and confirm user eligibility.
• Game content providers: studio providers (such as Evolution Gaming, Ezugi, Pragmatic Play, and others) receive session data necessary to operate casino games — these providers operate under their own privacy and security standards.
• Regulatory and law enforcement authorities: where required by applicable law, court order, or regulatory direction, 788win will disclose personal data to competent authorities.
• IT and infrastructure providers: cloud hosting, content delivery, and platform security services that process data on 788win's behalf under contractual data processing agreements.

All third-party processors engaged by 788win are required to maintain appropriate security measures and to process personal data only for the purposes specified by 788win.

7. Data Retention

788win retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. As a general principle:

• Account and KYC data is retained for a minimum of five years following account closure, consistent with applicable anti-money-laundering record-keeping obligations.
• Transactional and betting records are retained for a minimum of five years.
• Communications records are retained for a minimum of two years.
• Technical log data is typically retained for 12 months.

Where retention beyond these periods is required by applicable law or ongoing regulatory proceedings, data will be retained accordingly and deleted once the basis for retention no longer applies.

8. Security of Your Personal Data

788win implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption of data in transit, hashed storage of account passwords, access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of platform infrastructure.

While 788win takes reasonable precautions to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials. Do not share your 788win password or OTP codes with any third party, including persons claiming to be 788win support staff.

9. Cookies and Tracking Technologies

The 788win platform uses cookies and similar tracking technologies to enable core platform functionality, maintain your session while logged in, remember user preferences, and collect aggregated analytics data to understand how the platform is used. The following categories of cookies may be in use:

• Strictly necessary cookies: required for the platform to function — cannot be disabled without impairing core functionality.
• Analytics cookies: used to collect aggregate, anonymised data about platform usage patterns to inform development decisions.
• Session cookies: temporary cookies that expire when you close your browser, used to maintain your login state during a session.

You may adjust cookie preferences through your browser settings. Disabling certain cookies may affect your experience on the 788win platform.

10. Your Rights as a Data Subject

Subject to applicable law, you may have the following rights in relation to your personal data held by 788win:

• Right of access: to request a copy of the personal data 788win holds about you.
• Right to rectification: to request correction of inaccurate or incomplete personal data.
• Right to erasure: to request deletion of your personal data where there is no lawful basis for continued processing, subject to applicable retention obligations.
• Right to restriction: to request that processing of your data be restricted in certain circumstances.
• Right to object: to object to processing of your data carried out on the basis of legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact 788win at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe consistent with applicable data protection obligations. We may require identity verification before processing certain requests.

11. Children and Minors

The 788win platform is strictly intended for adults aged 18 years and over. 788win does not knowingly collect or process personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered an account on 788win, please contact our support team immediately at [email protected].

12. Responsible Gaming and Data

788win uses personal data — specifically your betting and gaming activity data — to support responsible gaming monitoring. Patterns indicative of problem gambling behaviour may trigger automated or human review of account activity, resulting in contact from our responsible gaming team or the application of protective account restrictions. This processing is carried out in the interest of player welfare and constitutes a legitimate interest of 788win that we consider overriding in the context of harm prevention.

Data submitted as part of a voluntary self-exclusion request is retained for the duration of the exclusion period and for a minimum period thereafter to prevent inadvertent re-registration. For further information on responsible gaming tools, please visit 788win.biz/responsible-gaming.

13. Changes to This Policy

788win reserves the right to update or amend this Privacy Policy at any time. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Where changes are material, 788win will notify registered users via email or through a notice displayed upon login. Continued use of the 788win platform following such notification constitutes acceptance of the revised Policy.

14. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 788win handles your personal data, please contact our support team via live chat available 24/7 through your account dashboard, or at [email protected]. Please include "Privacy Policy" in the subject line of email enquiries. We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 days.